CUSTOMER CARE

We care! Your satisfaction is our priority! We want you to have a great experience every-time you shop with us, so we can keep you coming back!

In today’s online market, honesty is the best policy. That’s why we designed the most generous and transparent store policy for our customers. Read below to learn more and don’t hesitate to contact us with questions!

Have any questions or concerns? 

We’re always ready to help!

 

 

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sales@dancing-maiden.com

RETURNS

These provisions apply in the event that you return any Goods to us for any reason:

1.1.        We do not accept returns unless there was a defect in the Goods at the time of purchase, or we have agreed in correspondence that you may return them.

1.2.        Before you return the Goods to us, please carefully re-read the instructions and check that you have assembled it correctly and complied with any provisions relating to the power supply, plugs and sockets.

1.3.        The Goods must be returned to us as soon as any defect is discovered but not later than 14 days.

1.4.        So far as possible, Goods should be returned:

1.4.1        with both Goods and all packaging as far as possible in their original condition;

1.4.2        securely wrapped;

1.4.3        including our delivery slip; or manufacturer’s delivery slip

1.4.4        at your risk and cost.

1.5.        The procedure for return of Goods is set out on Our Website. If you do not follow this procedure, we may be unable to identify you as the sender of the Goods.

OR

1.6.        You must tell us by email message to [address] you that you would like to return Goods, specifying exactly what Goods and when purchased, and giving full details of the defect or other reason for return. We will then issue a returns note. If you send Goods to us without a returns note, we may not be able to identify sufficient details to enable us to attend to your complaint.

OR

1.7.        Detailed instructions for returning faulty Goods are on Our Website at https://www.audraoakes.com.au/. Please note in particular that we cannot deal with your complaint unless you return the entire Goods that you bought: that is to say, with all components and parts and in the original packaging.

1.8.        In returning faulty Goods please encloses with it a note clearly stating the fault and when it arises or arose.

1.9.        Most of the Goods are covered by the manufacturer's guarantee for a minimum of 12 months. Please first check the plug, fuse, batteries and the manufacturer's operating instructions.

1.10.     If delivery was made to Australian address, you are also protected by the Competition and Consumer Act 2010.

 

1.11.     If we agree that the Goods are faulty, we will:

1.11.1     refund the cost of return carriage;

1.11.2     repair or replace the Goods as we choose.

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